To our Valued Customers, In light of recent events, we direct this letter to you. We understand that you may be unsatisfied with the service that you have received, relating to the unstable internet connection, slower internet speed and/or total downtime. We therefore wish to provide you with a brief explanation of the issues that you ... Read More »
Please be advised Cell C will be performing emergency maintenance on their network starting from the 27th of March at 17:00 to the 28th of march at 05:00. This will affect top ups and new activations only. All top ups and activations will be queued for after 05:00 tomorrow morning. We aplogise for the inconvenience caused during this time.
Please be advised Cell C will be performing maintenance on their network on the 25th of March between 00:00 and 04:00. There should be minimal downtime during this period. If there is still no connection after the initial maintenance phase please restart any equipment.
We are experiencing several issues due to Eskom's load-shedding. If you have been affected by load shedding, please read this carefully. Once power returns, it can take up to 2 hours for the network to normalise and your connectivity to be restored. You may experience any of the following issues due to load shedding, even after your ... Read More »
Good day, Wes Coast services was just informed of Down time that will take place nation wide due to some tower rebooting issues, please take note that we will update once this issues has been resolved.
This is to inform clients, that towers has been deliverd to the needed destinations.
We are now in the process of getting all the legal paperwork out and about.
Many Cell C customers are complaining about problems with Internet connectivity, slow throughput, and dropped calls. These complaints followed a voice and data network outage on Saturday 1 December which left Cell C subscribers without mobile services. Cell C said the outage was caused by a power surge, due to load shedding, at the Neotel Data ... Read More »
We are currently having down time on our upstream networks. we on this and will have it resolved.
Hey all we are happy to let you know that our live chat support is now online.
New live chat coming to our website soon for top support